THE CHALLENGE

Driven by their brand promise of putting customers first, TELUS launched an initiative to simplify the invoicing experience for all business customers. The objective was to provide a convenient and personalized way for customers to access, analyze and pay their bills digitally across all TELUS products and services.

It was imperative that the new digital invoicing and payments solution could seamlessly integrate with existing systems and processes, including multiple billing systems, an existing business customer portal and Salesforce. TELUS also required a solution that guaranteed in-country data residency, adhered to a strict privacy policy and could easily adapt to keep pace with their fast-tracked customer and product growth.

THE SOLUTION

TELUS selected Globys Invoicing & Payments as the preferred invoice-to-cash solution for TELUS’ Small Business, Mid-Market and Enterprise segments. Provided through a single cloud service, Globys empowers business customers of all sizes to self-serve and automate invoice processing. This increased visibility and enhanced experience is driving significant digital and paperless adoption, greatly reducing invoicing inquires and costs.

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