The Billing Dispute and Inquiry module is an add-on to Globys’ core analytics and pay product suite, offering new workflows and functionality to address critical pain points in the billing process.
This module connects to the CSP's existing CRM or ITSM and accounts receivable systems, creating an integrated channel for end-users to inquire about their bills or dispute charges directly with a CSR in a digital self-service format.
Allow end-users to ask questions about their bill or save as a draft.
End-users can dispute the entire bill or by line-item for specific erroneous charges.
Add or review comments and supporting documents to cases.
While end-users can export case data, CSPs can analyze dispute volumes, values, reasons, and more across all their customers.
End-users can make payments minus disputed amounts, creating cash flow predictability.
CSR and Account teams can communicate directly with customers about cases from the application.
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